SOUTHWEST FLORIDA

Comcast is working hard to reconnect with its customers following the damage caused by Hurricane Ian.

According to Comcast, the response team consists of more than 1,700 technicians, and network maintenance and engineering professionals continue to make steady progress in repairing equipment and infrastructure damage caused by Hurricane Ian. Comcast continues to restore the connection of affected customers as quickly as possible.

Comcast said it hears and understands the frustration its customers are feeling. And crews will continue to work, regardless of the circumstances, until Comcast restores service to every affected customer.

As of Monday, there are 13 service areas that are mostly restored, meaning that equates to roughly 90% of customers in that area. But just because they’ve reached that mark doesn’t mean they’re moving on. Comcast said its crews will continue to work on small outages in pockets that could be individual homes or neighboring streets.

Comcast went on to provide a recovery schedule based on an assessment of network damage as well as the condition of local Comcast plants in the affected areas.

Comcast’s recovery timeline is below.

Chronology of recovery by location:

Charlotte County CALCULATED SERVICE RETURN

Cape Mist 10/15

Don Pedro Island 10/21

Port Charlotte 10/15

Punta Gorda 10/15

Collier County

Ave Maria mostly restored

The Golden Gate is mostly restored

Golden Gate Estates is mostly restored

Immokalee Mostly restored

Naples is mostly restored

Barefoot Beach 10/21

Everglades City 11/16

Marco Island 10/15

Old Naples/Port Royal 10/21

Vanderbilt Beach 10/21

DeSoto County

Arcadia Mostly restored

Hendry County

LaBelle Mostly restored

County Highlands

Sebring Mostly restored

Lee County

Bonito’s springs have largely been restored

Lehigh Acres is mostly restored

Alva 10/11

Boca Grande 10/22

Bonita Beach 10/21

Cape Coral 10/15

Captive 12/16

Central Fort Myers 10/11

Fort Myers 10/11

Fort Myers Beach 11/15

Ionian Lakes 10/21

North Fort Myers 10/15

Isle of Pines 11/23

Punta Rasa 10/21

Sanibel 12/16

County Polk

Lake Wales is largely restored

Sarasota County

Palmer Ranch is mostly restored

Sarasota Mostly restored

Casey Key 10/21

Englewood 10/11

Boat key 10/21

North Port 10/11

Siesta Key 10/21

Venice / Nokomis 10/11

If you live in a largely restored location and have no service, try restarting your modem first. If you still don’t have the energy after that, talk to a Xfinity Assistant for assistance or by calling 1-800-934-6489 to report service interruptions.